Frequency Asked Questions (FAQ)

Presenting an appealing profile is essential for attracting students to purchase your lessons. Moreover, your profile includes crucial information which allows us to provide you with our services. If you do not fill all the required sections shown beside the asterisk (*) accurately, we may not be able to offer most of our services to you.

The information you have entered in the “profile” section will be seen by members and guest users with the exception of your PayPal information. Your PayPal information is kept by LearnOnAir so that we can provide a timely transfer of your earnings.

1. Click on the “personal information” section and complete the form.
2. Change or add your photo from the “Change Photo” section.
3. Add your CV to present your skills and expertise to future students.
4. Select your “interested categories” because your ad will be categorised under them.
5. Complete your “interested topics” section if you are unable to find them in the “interested categories”.
6. You may provide your “contact details” so interested students can contact you.
7. Be sure to share your available times for online lessons at the “Weekly schedule” section.

“Dashboard” gives you a bird’s-eye view of your account and activities.

1. See all your private requests (from “Requests List”).
2. Check your LearnOnAir messages (from “Messages”).
3. Review your advertisements (from “My Ads”).
4. See all your upcoming sessions which have been sold (from “active sessions”).
5. Click on “Tour” at the top of the screen for more information.
6. Click on the “+” sign at the top of the screen for shortcut actions.

What you advertise or want to teach is a lesson.

What you sell is a session of a lesson.

You do not need to advertise a lesson to sell a session.

For example, Lisa is an English instructor. She advertised a “LESSON” titled “Writing tips for VCE”. Later, a student (Maggie) requested to attend Lisa’s lesson. Lisa created a private session for Maggie and delivered the lesson on the 3rd of June at 20:00. (A private session for Maggie) Lisa can create as many sessions as she wants for the same lesson. She may create a public session so any student who is interested can buy and join or she may create a private session for a chosen student.

Please check ‘What Is A Public Session?’, ‘What Is A Private Session?’

Creating advertisements will provide you with three benefits.

First, your advertisement will help attract the attention of students, leading to an increased amount of sales.

Second, you can advertise as many lessons as you prefer with no added cost, making it easier for students to find a specific lesson for themselves, saving you and your student time.

Finally, by advertising you as an instructor become a part of our rate and review system which allows Students to easily distinguish between you and other instructors as to who has given the better lesson on a certain topic. It also allows You to see and compare for yourself which lessons are getting sold more, and which ones are rated high by students.

To monetise your expertise with ease, use our free advertisement services.

1. Click on “My Ads” to see your existing ads or create a new one.
2. Select “Add new” tab.
3. Add a sample video (a snippet of you teaching this class), if you prefer, by clicking on “Add Video”.
4. Select “Single Lesson” if this lesson is going to be a one-off session.
5. Select “Lesson Package” if you are going to present your lesson with more than one session.
6. Fill the required sections while your video is uploading.
7. Be sure to upload an appealing image for your advertisement.
8. Click on “Tour” at the top of the screen for more information.

Including a short video of you teaching this class has a high chance of increasing sales amounts and attract more students. If no teaching example is given, it is possible that students may be discouraged purchasing your lessons blindly.

Some subjects can be taught in a single session. When you do not need more than one session to complete your subject, you can use our “Single Lesson” service. You may also advertise a single lesson within your areas of interest without needing to specify its contents. Just introduce your lesson plan and hourly price, it's that easy!

1. Click on “My Ads” tab to see your existing ads or create a new one.
2. Select “Add new” tab.
3. Add a sample video, if you prefer, by clicking on “Add Video”.
4. Select “Single Lesson” since this lesson is going to be a one-off session.
5. Fill the required sections while your video is uploading.
6. Be sure to upload an appealing image for your ad.
7. Click on “Tour” at the top of the screen for more information.

Not many subjects can be taught in a single session. When you need more than one session to complete your subject, you can use our “Lesson Package” service. By creating a syllabus, you can outline the topics within each session. When advertising a lesson package, you can sell multiple sessions under the same heading in one go. For example, an instructor may separate his lesson into three sessions. Introduction to the topic in the first session, explaining the theory in the second session and problem solving in the last session.

1. Click on “My Ads” to see your existing ads or create a new one.
2. Select “Add new” tab.
3. Add a sample video (a snippet of you teaching this class), if you prefer, by clicking on “Add Video”.
4. Select “Lesson Package” since you are going to present your lesson with more than one session.
5. Fill the required sections while your video is uploading.
6. Don’t forget to upload an appealing image for your ad.
7. Click on “Tour” at the top of the screen for more information.

You can organise a one-on-one or a group session with your existing students in no time via the “My Sessions” tab. After scheduling your lesson, you can also start your sessions by using this tab. Alongside, you may schedule a session with a certain time, date, and price publicly for any student to take.

One of the best ways of monetising your expertise via LearnOnAir is creating public sessions which will be promoted to not only visitors of LearnOnAir but also all registered students who have similar interests in your area.

This is a very practical session for both the instructor and student because the details of the session have already been arranged so there is no need for any prior communication. Students see the advertisement for the session and can easily schedule themselves to take it, just like purchasing a cinema ticket.

1. Click on “My Sessions” from the menu bar.
2. Select “Create New”.
3. Click “Yes” in the advertisement section since this lesson has an advertisement ready. (This a must for public sessions).
4. Schedule your public lessons by completing the form.
5. You will see if your lesson has been purchased by any student from “My Sales”.
6. Click on “Tour” at the top of the screen for more information.

LearnOnAir notifies you of student requests and lets you communicate with them via “Messages” so you can answer last-minute demands or queries of students promptly. A private session is a class held between the instructor and selected student/s.  You can do this even without creating an ad. Just indicate your hourly rate and answer requests of students, it's that easy.

1. Communicate with the student/s via our “messages” service to confirm the time and content of the session.
2. Click on “My Sessions” from the menu bar.
3. Select “Create New”.
4. Click on “No” in the advertisement section if this is a private lesson which has not been advertised before. Otherwise, Click on “Yes”. Note: You do NOT have to create an advertisement for every lesson you want to teach.
5. Schedule your lessons one-on-one or as a group by completing the form accordingly.
6. Invite relevant student/s from the “invited” list section.
7. Click on “Tour” at the top of the screen for more information.

1. Go to “My sessions” five minutes before the scheduled time of your lesson (Note: You may also enter a Session simply by clicking the “action” button under the “Active Sessions” heading within your dashboard).
2. Click on “Upcoming Sessions”.
3. Start your session from the “action” section (video button).
4. Click on “Tour” at the top of the screen for more information.

After scheduling your lesson, you are ready to start your session.

1. Go to “My sessions” five minutes before the scheduled time of your lesson.
2. Click on “Upcoming Sessions”.
3. Start your session with the “action section”.

LearnOnAir offers a unique service to instructors in the “Requests” section.

Instructors can reach out to new students by answering their Public or Private requests.

You can respond to a public request by:

1. Click to see all the requests available to you on the “Request” tab.
2. Scan the list and observe the details of requests.
3. Set request filter to see the requests in your selected interest areas.
4. Accept or reject a request or message that student from the “action” section.
5. You may “create a lesson” after accepting a request.
6. Click on “Tour” at the top of the screen for more information.

Public requests are viewable by all LearnOnAir instructors. On the other hand, private requests are only sent to instructors whom the student has chosen. You can respond to homework or project assistance requests posted privately to you by:

1. Clicking on the “My Request” tab on your dashboard to see all the specific requests sent to you.
2. Scan the list and see the details of each request by clicking on them.
3. Accept or reject a request or message that student from the “action” section.
4. Finalise your accepted requests from the “accepted requests” tab by creating a session.
5. Click on “Tour” at the top of the screen for more information.

The “My Sales” tab allows you to promptly check and analyse your past sales.

You can filter your past lessons, sessions and students in this tab.

1. Select the lesson.
2. Select the session.
3. Select the student.
4. Click on “Tour” at the top of the screen for more information.

After signing up and signing in as a student, you will notice a refined LearnOnAir home page with the Member’s Bar placed at the top of the screen. There you will see your name, time zone and other shortcut options, ensuring a breezy experience with LearnOnAir.

You can easily start your journey with us by clicking on the “Panel” option which is the gateway to your dashboard and all the functions of LearnOnAir.

Your personal “Dashboard” gives you a bird's-eye view of your account and activities.

With just one click you can:

1. Check your requests and lessons.
2. Add and update your friends list (from “Friends”).
3. Send and receive messages (from “Messages”).
4. Review your favourite instructors (from “Instructors”).
5. See all your upcoming purchased lessons and sessions (from your “dashboard”).
6. Click on “Tour” at the top of the screen for more information.

With our public and private request function, immediate assistance is just one click away!

You can request homework, project assistance or just a private lesson on any topic by making a public or private request.

If you have a certain request for a chosen instructor, you may create a private request which is sent only to your chosen instructor. But you do not have to choose an instructor for all your requests. Create a public request and allow LearnOnAir to do the searching for you! LearnOnAir will filter through all instructors and align your request with instructors who are experts in that field. Correspondingly, your public request will be displayed on our “requests” page, so all you have to do is sit back and relax while instructors contact you. Don’t forget that all instructors have a rating and have been reviewed, so the power of choice is in your hands!

1. Click the “Requests” tab from your dashboard or “New Request” from the home page.
2. Fill the request form.
3. Select “Private” from “Type of Request” to send your request to a specific instructor.
4. Select “Public” from “Type of Request” to send your request to all instructors.
5. Specify the price you are willing to pay.
6. Add your friends to arrange a shared price amongst yourselves which can help you save money for future sessions.
7. Add your friends to arrange a shared price amongst yourselves which can help you save money for future sessions.
8. Submit your form.
9. Follow up your request from the “Requests” tab on your dashboard.

LearnOnAir’s Homepage lets you find the right instructor or lesson quickly and easily.

1. Click on the “instructor” tab on the home page to see our instructors and find out which lessons they give.
2. See the available lesson ads from the “lessons” tab directly.
3. You can use our filter and search functions in each of these pages or just browse the page by scrolling down.
4. Join a public session or ask for a private session from any instructor of your choice.

Sometimes you may need one-on-one attention or you may not be able to find a friend to add to your session. In that case, you can request a private one-on-one session.

1. Click the “Requests” tab from your dashboard.
2. Fill the request form.
3. Select “Private” from “Type of Request” if you would like to send your request to a specific instructor.
4. Specify your price.
5. Upload your homework or assignments if you wish.
6. Submit your form.
7. Follow up your request from the “Requests” tab on your dashboard.

Unlike a private one-on-one session, with private group sessions more than one student can attend. By requesting a private group session, you can share the cost of a session with your friends or study partners. (For example, if Lisa needs help with her Science project, instead of paying $30 for a private one-on-one session, she can include her friend Maggie and offer the chosen instructor $20 each. This way both Lisa and Maggie will be saving $10)

1. Click the “Requests” tab from your dashboard.
2. Fill the request form.
3. Select “Private” from “Type of Request” if you would like to send your request to a specific instructor.
4. Select “Public” from “Type of Request” if you would like to send your request to all instructors.
5. Specify your price.
6. Add your friends.
7. Upload your homework or assignments if you wish.
8. Submit your form.
9. Follow up your request from the “Requests” tab on your dashboard.

At LearnOnAir we are aiming to provide our student members with thousands of instructors to choose from.

You can categorise your instructors from the “instructors” tab on your Dashboard by tagging them. You may categorise them to your liking. Most students make use of this by tagging the subject each instructor teaches (for example, Math, Science, English).

1. Click on the “instructors” tab.
2. Select your favourite instructor.
3. Add them to your Favourite list.
4. Tag them and save your tags to subdivide your instructors.
5. Now you have your favourite instructors sorted within your selected tags.

If you would like to save money by organising or joining group sessions, using the “Friends” tab on your dashboard is essential!

1. Click the “Friends” tab on your dashboard.
2. Select your friends and future study partners.
3. Click “Add Friend”.
4. Wait for your friend to confirm your request.
5. You can now use the “messages” tab to communicate with your friends to organise group sessions.

An instructor is eligible to use our referral system if he or she has a registered instructor profile with LearnOnAir.

If any of your friends use your referral link to sign up to LearnOnAir as an instructor, 20% of LearnOnAir's profit, which equals to 4% of the total value of a sold lesson, will be transferred to you for one year.

Since LearnOnAir will be sharing its own profit with you, this will not affect your friend financially.

To make full use of LearnOnAir, we recommend that you use a HD webcam of any sort (inbuilt laptop webcams work perfectly). This is highly recommended for instructors to help ensure an optimal online classroom experience. However, for students, a camera is not necessary but we do recommend it if you wish to communicate and share documents or homework with your instructor.

If you are unable to purchase a webcam, you may download applications such as ‘EpocCam Viewer’ which enable you to use your phone or tablet’s camera as a webcam. Similarly you could use a document camera which directly broadcasts your worksheet on the screen just like a whiteboard.

You can use any type of earphones or headset to maximise and keep clear your input and output volumes. This will enhance your LearnOnAir experience and ensure all users are satisfied with what they hear. Using the inbuilt microphone of your device may cause a distracting echo, which is why we recommend using a plugged-in microphone. Having said that, you may still connect to an online live session without a microphone.

For good quality lessons, keep an eye out for your visibility. For example, it may make it hard for one user to see another if sunlight is coming from behind them (light should not be aimed directly into the webcam’s lens). For maximum visibility, try to keep all light sources aimed at yourself.

Typically it takes 1-3 business days for the refund to be processed by PayPal. If you have not received your refund after 5 business days, please contact PayPal support.

If PayPal does not see a refund in their records then contact LearnOnAir Support.

If a student is not happy with your teaching methods or for any other reason, they may request a full refund within the first 15 minutes of the session.

If a student has paid for a session but does not attend the lesson within the first 15 minutes, as an instructor you will receive a penalty fee of 30% of the session’s total price. If a student joins after the first 15 minutes of a session, you may still choose to continue your session (at your own discretion) however the payment arrangements stated above will still be in effect and cannot be changed.

If you do not join the session within the first 15 minutes, the student/s will receive a full refund and you will not receive any payment. If you join the session after the first 15 minutes you may still choose to continue your session however the payment arrangements stated above will still be in effect and cannot be changed.

If you are not satisfied with your session for any reason, you may request a full refund within 15 minutes of your session’s start time.

For example, if a session’s start time is 7:00pm, you may only request a refund until 7:15pm. Therefore, if you join the session at 7:10pm you have a shorter time to request a refund. At 7:15pm the refund button will disappear. To avoid a shorter refund period, make sure you are always on time to your sessions!

You may not request a refund after the first 15 minutes of a session. If you have decided to continue with your session after the first 15 minutes and have any further concerns, you may rate and review your instructor or lesson.

You may request a refund by clicking the “refund” button located on your student dashboard.

If you fail to attend a session you have paid for within the first 15 minutes, you will only receive a refund equal to 50% of the session’s price. The remaining 50% will be deducted as a penalty.

If your instructor fails to attend the first 15 minutes of a session you have already paid for, you will receive a full refund.

When an instructor cancels a session, our system automatically and fully refunds payments to all students who purchased the session. It is at the discretion of the instructor to contact the student/s to offer a replacement session for another time. LearnOnAir does not guarantee such a replacement will be made and is not liable for any lessons that are not replaced by the instructor.

Anyone (above the age of 18) can be an instructor and monetise his/her expertise by using LearnOnAir. However, instructors will need to upload their Working with Children Check or Teacher Registration card to their LearnOnAir profile in order to teach students under the age of 18.

Anyone who has any interest in a particular subject can use LearnOnAir as a student.

Students under the age of 18 can only use LearnOnAir under the supervision of their parent or guardian.

If you are under the age of 18, you can use the website and attend lessons only under the supervision and approval of a parent or legal guardian. It is our policy that children under the age of 18 must not register for an account or attend lessons without the supervision and approval of a parent or legal guardian. If you are under the age of 18, then please do not use this site by yourself.

‘The Working with Children Check assists in protecting children from sexual or physical harm by ensuring that people who work with, or care for, them are subject to a screening process. The Check is just one of an organisation’s responsibilities in creating and maintaining a child-safe environment.’

To check an instructor’s WWC validity, click the link below.

https://online.justice.vic.gov.au/wwccu/checkstatus.doj

The 'Check Status' service allows you to easily check the status, type and expiry date of a person's card or application. This service does not reveal any personal information apart from the name of the applicant or cardholder.

Parents or legal guardians of the student need to check the validity of the Working with Children Check or Teacher Registration card of the instructor before purchasing any session. This can be seen in the profile page of the instructor.

For more information and to apply for a Working with Children Check click here:

https://aifs.gov.au/cfca/publications/pre-employment-screening-working-children-checks-and-police-checks

For Victoria:

http://www.workingwithchildren.vic.gov.au/

For NSW:

https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check

For Queensland:

https://bluecard.qld.gov.au/index.html

For Northern Territory:

https://nt.gov.au/emergency/community-safety/working-with-children-clearance-before-you-apply

For Tasmania:

https://www.cbos.tas.gov.au/topics/licensing-and-registration/registrations/work-with-vulnerable-people/applications

For West Australia:

https://workingwithchildren.wa.gov.au/

For South Australia:

https://screening.dcsi.sa.gov.au/home

For ACT:

https://www.accesscanberra.act.gov.au/app/answers/detail/a_id/1804

Information on pricing can be found here Basically, with LearnOnAir there is no registration fee or subscription fee and instructors get paid straight after each lesson.

Instructors set their own prices for their live lessons. The minimum price that can be set for any lesson is $10 AUD. 20% of every lesson earnings sold will be taken as the total service fee. LearnOnAir also holds the discretion to change the rate of service fee whenever it sees fit. Service Fee covers the costs of operating the LearnOnAir Web application, facilitating secure payment transactions, providing virtual classroom for online lessons and developing our products and services. After the service fee is taken, 80% of the total fee of the sold session will be transferred to the Instructor after completion of the session.

After creating an account as an instructor, you may try out LearnOnAir’s virtual classroom by clicking the “Sessions” tab and pressing “Try Now”. The trial lessons have been created for instructors to experience the virtual classroom. The trial lessons cannot be used for any other purpose.

You, the instructor, “must declare all income you earned anywhere in the world” to the appropriate taxing authority in your own location. LearnOnAir cannot or will not follow up your Tax related responsibilities for you.

If you are an instructor from Australia, and you determine your activities to be a hobby, "then you do not have any additional tax or reporting obligations."

Keep in mind that if you are an Australian resident, "you pay no tax on the first $18,200 of your income”. (https://www.ato.gov.au/Individuals/Ind/Tax-free-threshold-for-newcomers-to-Australia/)

If you are running a business, please provide your ABN in the required section of our website.

For more information visit the Australian Taxation Office’s (ATO) website. www.ato.gov.au and www.business.gov.au

“If you run a business or other enterprise and have a GST turnover of $75,000 or more ($150,000 or more for non-profit organisations), or you provide taxi travel (including ride-sourcing), you need to register for GST”.

For more information visit the Taxation Office (ATO) website.

LearnOnAir is an Australian company providing its services worldwide. If you are an instructor from a country other than Australia you, the instructor, are responsible for declaring your income from the sale and delivery of lessons or any content via LearnOnAir, and paying the taxes to the appropriate taxing authority in your own country.